Orders are made directly from The Other Records, 1 Park Rd, Gardens, Cape Town, 8001, South Africa. We will process your order as fast as possible.
The prices of our products are indicated in R (ZAR, South African Rands), all taxes are included except the costs of processing and shipping (these will be added upon completion of your order). Conversion to your preferred currency occurs at checkout.
All goods and extra costs have to be paid in full to The Other Records before the items can be shipped out (no exceptions possible). Payment can be made through PayPal or debit/credit card (Visa/Mastercard). Payment is only final when we the funds have been received and cleared in our bank account or PayPal account. Final processing of your order will only happen when payment is received.
Please note any orders containing pre-order items won't be shipped until all items are available. If you need other items shipped faster please make a separate order. Remember that release dates are at the mercy of labels, distributors, and pressing plants and will often change. We will try to keep you updated if there are delays or reschedules.
Orders can be made through this site or our Discogs account (https://www.discogs.com/user/the_other_records). If you place an order with us, this constitutes an offer to conclude a sales contract with The Other Records. The sales contract between The Other Records and the purchaser is established from the moment the order is concluded on our website and the purchaser receives confirmation.
All goods are sold in the amounts that are available to us. Our stock is updated with every purchase. Should there be a problem on our part we will contact you as soon as possible to try and resolve the problem. The Other Records reserves the right to such errors made on our website. If the goods you ordered are no longer available, we will contact you for a refund. All orders containing a pre-order item will be shipped when all items in the order are available. Any items already available at the time of your order will be reserved until all items are available. If you wish to receive the available items sooner, please order them separately. In case you change your mind and want to get a pre-order item refunded, the refund will be excluding the Paypal fee.
DELIVERY & SHIPMENT
All orders may take up to 3 working days to ship out, and may take a further 7-10 days to be delivered. All our records are shipped in sturdy cardboard boxes so they can withstand any potential abuse during shipment. All items from the order will be delivered to the address provided by the purchaser. The Other Records can not be held responsible for shipping to an incorrectly provided address. The Other Records is not responsible for any damage, theft or loss made by the delivery company. Items for shipment to countries outside of South Africa may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for all these fees and none of these fees can be passed onto The Other Records.
Any information provided by you is only used to ensure the best possible online shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without prior consent. They will only be used by our internal services to process your order and to reinforce and personalise our communication with you, including through our newsletter to which you may have subscribed. When an order is placed, we request certain personal information. Through our secure third party payment options, you must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code) as per any online transaction. This information is for billing purposes and to complete an order only. If there is trouble processing an order, The Other Records may use your contact information to get in touch with you. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.